MM
Molatelo M
1 reviews | Active since Mar 2025
02 Mar 2025, 00:16
Wrongful charge
I am so confused by an honouring fee that was charged on my account when it is clear that there was sufficient funds when the transaction took place! Even if the payment was processed late by the bank it still doesn't make sense as I had sufficient funds for that particular transaction
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Mar 2025, 08:28Dear Molatelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2025, 08:28
Official
Dear Molatelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Molatelo M's updateReviewer Update
03 Mar 2025, 23:41So I still didn't get any help from Standard bank. I'm told that I'm being charged an honouring fee because their merchant only processed the payment late. I don't know how that is my problem because the whole point of the fee is that they paid the transaction on my behalf. Which they didn't because the payment went through days ago. Very greedy bank that doesn't care about their clients. Bad administration because why make me pay for something that is a problem on their side.
MM
Molatelo M's update03 Mar 2025, 23:41
Reviewer Update
So I still didn't get any help from Standard bank. I'm told that I'm being charged an honouring fee because their merchant only processed the payment late. I don't know how that is my problem because the whole point of the fee is that they paid the transaction on my behalf. Which they didn't because the payment went through days ago. Very greedy bank that doesn't care about their clients. Bad administration because why make me pay for something that is a problem on their side.
Standard Bank's replyOfficial
04 Mar 2025, 08:47The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2025, 08:47
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***