IR
Ian R
1 reviews | Active since Nov 2010
17 Jul 2020, 14:36
Wrongful advertising or chaos
On the Device Store page they advertise an iPhone 8 64Gb for: "You can pay the whole amount upfront or pay it off monthly using the budget facility your Standard Bank Credit Card. R8 999 Prepaid/Once-Off cost or R399 x 24 months".
When queried how this relates to the "credit card payment facility special low rate of only 11% per annum", I was informed the full amount is charged on transaction, then card charge (11%) is added and then divided by 24 for a monthly payment. So R8999 x (11% x 2) = R1979 for a total of R10978. If I divide this by 24 = R457 so where does the R399 x 24 come from?
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Standard Bank's replyOfficial
17 Jul 2020, 16:10Dear Ian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Jul 2020, 16:10
Official
Dear Ian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***