LV
Lindy V

1 reviews | Active since Oct 2013

29 Jun 2016, 10:19

Wrong title on credit card.

<p>Despite numerous requests, Standard Bank Credit Card, business card division, is unable to get my title right. My personal credit card is correct - DR - but the business card division persists in calling me MS. The invoice that we receive each month is incorrect and now they have issued a new credit card which calls me MS instead of DR. They ignore all emails. I have sent three since picking up this incorrect card but although I receive a read receipt for the emails they do not answer them.This saga has been going on since late 2013 when someone at Standard Bank obviously decided to make me a MS instead of a DR despite the title being correct before. How difficult can this actually be to get right?</p>

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Replies (4)
Standard Bank
Standard Bank's reply29 Jun 2016, 11:51
Official

Good day Lindy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply29 Jun 2016, 14:08
Official

Good day Lindy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply04 Jul 2016, 11:40
Official

Dear Lindy

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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LV
Lindy V's update08 Aug 2016, 08:04
Reviewer Update

More than a month later and STILL no new credit card. You claim that the matter has been addressed, but clearly it has not been.