Wrong person receiving transaction SMS.
My daughter added my details as secondary to her company's card. Now I receive all transactions and messages. I opened a case without any success and my private banker alsovtried to resolve the issue, but nobody can sort it out. My daughter now has to ask me how much money is left on her company card. This has been going on for 6 months.
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Standard Bank's replyOfficial
27 Jul 2021, 01:21 Hello Louise M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply27 Jul 2021, 01:21
Official
Hello Louise M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
's updateReviewer Update
11 Aug 2021, 21:22Dear Standard Bank
It is two weeks later and NO request for details on the case number that I have opened a while back or my cellphone number or account number or anything to help to resolve the problem.
It seems like the reply on Hello Peter is an automated reply and nobody is actually looking into the problem.
Regards,
a very unhappy customer
It is two weeks later and NO request for details on the case number that I have opened a while back or my cellphone number or account number or anything to help to resolve the problem.
It seems like the reply on Hello Peter is an automated reply and nobody is actually looking into the problem.
Regards,
a very unhappy customer
's update11 Aug 2021, 21:22
Reviewer Update
Dear Standard Bank
It is two weeks later and NO request for details on the case number that I have opened a while back or my cellphone number or account number or anything to help to resolve the problem.
It seems like the reply on Hello Peter is an automated reply and nobody is actually looking into the problem.
Regards,
a very unhappy customer
It is two weeks later and NO request for details on the case number that I have opened a while back or my cellphone number or account number or anything to help to resolve the problem.
It seems like the reply on Hello Peter is an automated reply and nobody is actually looking into the problem.
Regards,
a very unhappy customer