Wrong Payment
I kindly request assistance with the reversal or refund of an incorrect payment made on 25 February 2026. An amount of R1 000.00 was mistakenly paid to my Virgin Money Card account, which was closed in 2021. As the account is no longer active, I request that the funds please be reversed or returned to my bank account. Kindly advise on the process and any documentation required to facilitate this refund. Thank you for your assistance.
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Replies (2)'s updateReviewer Update
26 Feb 2026, 11:42Your response doesn't say anything. It is just a standard copy and paste response. Really
's update26 Feb 2026, 11:42
Reviewer Update
Your response doesn't say anything. It is just a standard copy and paste response. Really
Standard Bank's replyOfficial
26 Feb 2026, 11:44Dear Lourens,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's reply26 Feb 2026, 11:44
Official
Dear Lourens,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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