Wrong Information received from Enquiries consultant

Item: Standard Bank
Rating: 1
Author: Adam B

I collected my bank card this week as I had lost mine. When I received the card I asked the consultant if I should change my pin? I was told that the pin number will be the same still...

I tried to make a purchase yesterday and to my surprise, my Pin did not work! I again tried at an ATM later the afternoon - Also no luck!

This is not on. what If I purchased fuel and could not pay for it!! Wrong information supp****!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 Oct 2017, 06:28

Thank you for posting your comments.Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Oct 2017, 06:28

Official

Thank you for posting your comments.Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

16 Oct 2017, 11:23

Dear Mr Barnard

Thank you for taking the call and confirming that the matter is resolved.

Regards,

Complaint Resolution Centre

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Standard Bank's reply16 Oct 2017, 11:23

Official

Dear Mr Barnard

Thank you for taking the call and confirming that the matter is resolved.

Regards,

Complaint Resolution Centre

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