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Alain S

1 reviews | Active since Mar 2009

11 Jan 2024, 13:44

Wrong information given by 3 Standard Bank employees

Hi Phoned the call centre and spoke to two different consultants and was told that a power of attorney can be done to someone by means of a video conferencing call. I even spoke to the Manager at Branch and she confirmed that this can be done by video call. Went to the branch to open the account and was told something totally different. Bank account was opened and closed ! It is a pity that we had to waste all our time doing this. Your should train your staff to do give the correct information so all this could have been avoided !

0
Replies (28)
Standard Bank
Standard Bank's reply11 Jan 2024, 13:49
Official
Dear Alain, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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AS
Alain S's update11 Jan 2024, 14:15
Reviewer Update
I hope so because I am still waiting for 2 hours for the Branch Manager who gave me this information to call me back
AS
Alain S's update11 Jan 2024, 14:28
Reviewer Update
Why the ***** team ?
Standard Bank
Standard Bank's reply11 Jan 2024, 15:58
Official
Dear Alain, 

Thank you for allowing the team to look into this matter. 

We have received feedback from our Blue Route management team that they have reach out to you for further asistance. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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AS
Alain S's update11 Jan 2024, 16:02
Reviewer Update
I received a phonecall saying that Standard Bank has received my complaint. It has been over 4 hours now and no word from the Branch Manager who gave me the incorrect information and was going to phone me back as she was in meeting. Surely she can't still be in a meeting ?!
I don't want to speak to Blue Route as they were not the only one's involved. I want a clear reply in writing explaining why 3 different staff members gave me the same story and then backtracked.
I was trying my best to move business to me as I said Standard Bank resolved issues immediately and you let me down ! Please reply in writing so there is a record.
AS
Alain S's update11 Jan 2024, 16:49
Reviewer Update
Thank you very much !
Standard Bank
Standard Bank's reply11 Jan 2024, 16:54
Official
Good day Alain

Always happy to help!

Warm regards
Standard Bank Hello Peter Team
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AS
Alain S's update12 Jan 2024, 14:17
Reviewer Update
Any news ????
Standard Bank
Standard Bank's reply12 Jan 2024, 14:20
Official
Hi Alain

We will follow up and get back to you.

Warm regards
Standard Bank Hello Peter Team
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AS
Alain S's update12 Jan 2024, 14:21
Reviewer Update
I was told I was going to get reply today ??
Standard Bank
Standard Bank's reply12 Jan 2024, 14:26
Official
Hi Alain

Our team will be in touch.

 Warm regards
Standard Bank Hello Peter Team
*** 
AS
Alain S's update15 Jan 2024, 09:28
Reviewer Update
Is your Branch Manager still in a meeting from last week Thursday ? It is a very long meeting !!!
Standard Bank
Standard Bank's reply15 Jan 2024, 09:34
Official
Hi Alain

Your matter is still under review. We apologise for any inconvenience.

We will follow up and get back to you.

Kindest regards, Standard Bank Hello Peter Team*** 
AS
Alain S's update15 Jan 2024, 09:37
Reviewer Update
Unbelievable and in the meantime you have lost a customer. Account has been closed !
Standard Bank
Standard Bank's reply15 Jan 2024, 09:46
Official
Hi Alain

We’re saddened to hear that this has been your experience. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
AS
Alain S's update15 Jan 2024, 09:58
Reviewer Update
It is too late, account has been opened and closed !!

When will they make contact ? Today, tomorrow, this week, this month, this year ???
Standard Bank
Standard Bank's reply15 Jan 2024, 12:07
Official
Hi Alain

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team*** 
AS
Alain S's update15 Jan 2024, 12:12
Reviewer Update
LOL .. this is becoming a joke now ! I was told that the Branch Manager was going to contact me last week Thursday ?!
AS
Alain S's update15 Jan 2024, 12:24
Reviewer Update
I don't understand why you are trying to contact me when I specifically said that I want to correspond in writing so there is a paper trail !!!! Please advise ?
AS
Alain S's update15 Jan 2024, 12:36
Reviewer Update
That is a total lie !!! I received a phone call from a Cape Town number to say that my complaint has been received. Do you think I would be contacting you if I had a reply from Standard Bank ???? I have better things to do with my time !!! Please provide me with a telephone number so that I can call you.

I have not heard from the Branch Manager since Thursday. When I called they said she will call me back and nothing ! It is a pity that Standard Bank do not know what is going on.
AS
Alain S's update15 Jan 2024, 12:58
Reviewer Update
According to your reply, I thought the Branch Manager did reach out ? How is this going to be done ?And when ?
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Alain S's update15 Jan 2024, 13:26
Reviewer Update
Do you have a telephone number ?
AS
Alain S's update15 Jan 2024, 13:55
Reviewer Update
Do you have a telephone number that I may call you on ? I phone in an hour ago and was told that they were going to get the Team Manager from the Social Media Department to call me. I cannot wait around for a call that might or might not happen ! Please urgently advise.
AS
Alain S's update15 Jan 2024, 14:39
Reviewer Update
I demand to speak to someone Senior now ! Your Branch Manager called and **** again. Does it make sense that I would waste time sending someone in to the Branch for something that she alleges she told me that could be done ?! Shame on you Standard Bank ... terrible service !!!
AS
Alain S's update15 Jan 2024, 15:31
Reviewer Update
I can't be on standby waiting for a call. Why are you so hesitant to provide a telephone number so I can call you ? I was told 2 hours ago that your Social Media Team Manager would call me and there has been no phone call from them.
AS
Alain S's update15 Jan 2024, 16:01
Reviewer Update
It is extremely frustrating dealing with Standard Bank. I have given my current number to 3 different people already !!! Surely you have a phone number that I can call you on ???? This is the 4th time I am asking you for a number now.
AS
Alain S's update15 Jan 2024, 16:12
Reviewer Update
Maybe you should consider going forward receiving inbound calls as this will make the customer experience better at Standard Bank !
AS
Alain S's update15 Jan 2024, 17:01
Reviewer Update
This has left a very bad taste in my mouth !