Wrong Information Given

So disappointed had an experience the other day which seemed so positive or was it? Mulalo who I contacted said a name change could be done and that they would assist me with increasing my overdraft. I was then informed it would take 48 hours to get an answer. That was Thursday last week. I contact the business call centre again on Tuesday and they have done nothing. They then said they would escalate it which means they would ask the business banker again to assist. I then get a phone call from the business banker saying the name change is not possible and she hears I would like to increase the overdraft (by the wrong amount) she will need some documents and she will then begin my application. 4 days to respond to my enquiry seems a bit much, how can they give an answer in 48 hours if they only phone after 4 days to start the application. We are a small business and need a partner to grow - it seems Standard Bank isn't interested in small business's looking to grow.