Wrong information at the reception and closing times??

Went to Standard Bank The Glen to open a stokvel account and it was just after 11am on Saturday28th February .Yes, we did arrive late, and they told us they only open on Saturday up till 11am, that we must come back the following weekend, with R500 and have a constitution. That reception lady was sooo quick to dismiss us, she even gave us wrong information.

We went to Standard Bank Clearwater this past Saturday and my sibling had forgotten his ID card so we went back home to fetch it and went back to the branch,we got assisted just past 11am by a very patient and who took time to understand and assist us by the name of Lucia. Thank you again ma’am for your assistance and patience with us.