Wrong Information

My wife was called for an increase of her Credit Card limit and an upgrade on her package (Gold to Platinum). She spoke to a call centre agent and his supervisor, both insured her that the increase and new cards will reflect and be delivered within 4 business days. The call was made to her on the 22nd at 10:44am, so we are now in the 5th working day as it is not reflecting. When my wife phoned the Credit Card department yesterday 28 Oct (the 4th business day), the agent she spoke to told her that the increase has been approved, but not loaded and that it can take up to 10 business days.<br> <br> How can we get 2 sets of information? Surely the process is the same across the board!? The agents get trained, don't they? Can someone please sort this out ASAP!!