Wrong info lead to unhappy client

My husband and I are using one account . Both salaries gets paid in my account . My bank card got lost and it was blocked . Yesterday 3rd April I visited Kuils River Branch to linked my husband's bank card as the consultant advised we can linked my husband's card to the account . He assured that all is up and running and the pin is still working . Errol who assisted said that we need link the card to my banking App. Shortly we visited a store and to find out the card was declined . I then try to link the card on the App and it said that the card does not match the profile . I called in the customer helpdesk and I was advised that I can not use my husband's card as his ID number is linked with the card and I need to get a new card that my id number is linked with both card and account. Today 4th April I returned back to the branch and arrived just at 11 am not knowing there trading hours changed . And I was advised to return on Monday again .

Which means on Monday I need to return to the branch . Leave my house for the 3rd day in the corona pandemic and risking my self in getting infected . What makes me angry I am 37 weeks pregnant , I need to rely on my husband to drive me around and risk his life to get infected also . We cannot not use our banking App at all and currently have no access to any money . I have kids at home and I need to get the essentials to survive until next pay day . Bare in mind it's weekend and I have no money to purchase a bread or electricity .