Wrong INFO and advice given by loans consultant

Good day

I am Mr HG van Staden with ID no ********** 003086 I am contacting you with regards to my loan account.

In August 2017 I explained to one of the Standard Bank loan consultants, the following:

In April 2017 we have done business for a company who paid us for our services into my business partner's account. Then we realized that there was an allocation error according to my colleague.

Because of this, we could not get access to that payment. That payment was supposed to pay for at least 3 to 4 months of the monthly repayments for the loan. We also initiated an investigation to allocated the lost money.

Your Standard bank load consultant then told me the following! It is in order if I only pay the R529 which is the monthly interest, until the case has an outcome that might take very long. Or for at least the next 3 to 4 months. That was the socalled arrangement.

Then I think in October 2017 Standard bank loan department phoned me again. I explained to them what the loan consultant has said to me in August. Then they all of a sudden did not know anything about that. How ridiculous???

SO obviously your consultant did NOT give me the correct information at all, leading to Standard bank phoning my numerous times. This is harassment and very serious. I will most certainly NOT tolerate this from Standard Bank at all!! It is NOT my problem at all if the consultants gave me the wrong info. Maybe they were note sure themselves of the correct info to give to the client.

I am an honest person and I am not running away at all. I will pay the outstanding amounts when funds are available, even if I have to pay a little bit of interest. It is that simple.

I only earn a certain amount of money per month, which is not a lot at all. Nothing more. And because of the moneys that was not received in April 2017, it had the effect that I could not pay for the 3 to 4 monthly repayments of the loan.

But the focus here is really the consultant that did not know what they were talking about and gave me the wrong info for the so called arrangement.

We could possible talk about another arrangement for the monthly repayments.

Thanx for understanding.

Please communicate with me via Email, NOT phone calls. I am in classes a lot where it is bad etiquette to answer phone calls all the time. So please do not phone me more that 70 times a month like Standard bank did in August. That is totally ridiculous and if it happens again I will consider laying charges of harassment. Make use of the technology. Phone calls is just one of them, I am the client so I prefer being contacted via Email.

Kind Regards MR HG van Staden Email **********

PS Even after numerous requesting to communicate with me VIA EMAIL and NOT PHONE CALLS, Standard Bank is still phoning me 4 to 6 times a day. This is Unacceptable!