KL
Khuvhani L

1 reviews | Active since May 2021

10 May 2021, 03:28

Wrong frozen account

I'm in the process of a divorce. My husband and I have a fixed deposit account with Standard Bank. My husband obtained a court order to freeze that account. To my surprise, all my accounts with Standard Bank were frozen. I couldn't transact on any of my accounts leading to all my debit orders being unsuccessful. I had to employ the services of a Lawyer and a Sheriff to get a court order compelling the bank to unfreeze my other accounts. After the my account was opened, I was shocked to hear that all the insurance policies I had with Standard Bank were cancelled due to 1 month of no payment which is the time in which my account was frozen. My 32 days notice, no one knows where the money that I've been saving is, there's no trace of my savings.

I have tried on several occasions to resolve the issue with the concerned branch and the person who carried the wrong freezing of my personal account but the person is extremely arrogant and he's not willing to listen or even to assist.

I've been trying to get answers from Standard Bank but it seems no one is willing to help. I've been going to the branch which is almost 50km from my house every week (sometimes 3 times in a week) for almost 3 months now trying to get assistance but there's still no sign of the matter being resolved anytime soon.

I urgently need answers and all my savings so I can move my business to another bank.

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