rT
rachel T
1 reviews | Active since Mar 2011
23 Oct 2020, 19:39
Wrong debit order date
Your complaints email address bounces back so I suppose this is the only platform one can use to get feedback,Good day
Please care to advise why standard life insurance debits my account on the 23rd whereas my agreement or my contract clearly states that the debit order should go off on the 25th of every month ,someone must fix this urgently
Rachel Thosago ***
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
23 Oct 2020, 21:51Hello Rachel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Oct 2020, 21:51
Official
Hello Rachel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***