Wrong debit order date

I’m really furious at the way in which the bank, especially their revolving credit, handles my account. It really reflects a complete disregard and incompetence, especially to a poor client who struggles to make ends meet. They have the habit of initiating their debit order from my account on the wrong day of the month, thereby causing to incur heavy penalties that are never reversed when they finally get the money on the 25th, which is the day I wrote down and signed. I have tried telling them on the phone to fix the problem but it is never attended to. I can’t wait for the day when I’m free off this horrible bank. I’m now counting on Hellopeter to get my message to the relevant personnel.