LR
Leigh R
1 reviews | Active since Mar 2009
10 Apr 2015, 08:15
Wrong Credit Card Balance SMSed to us!
Yesterday evening my husband received an SMS stating that I was owing 20k on my Standard Bank credit card!!! I panicked! I thought somebody else had been spending on my card. When I called the Lost Card Division I was told that THE WRONG SMS HAD BEEN SENT TO US!!! I could not believe it. I was so relieved... but very angry and upset with Standard Bank. The call centre operator told me that I was the second person who had called her with the same complaint. I think this is shocking service - if you can call it service.
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Replies (1)Standard Bank's replyOfficial
13 Apr 2015, 07:06Hello sungirl,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Apr 2015, 07:06
Official
Hello sungirl,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
