LR
Leigh R

1 reviews | Active since Mar 2009

10 Apr 2015, 08:15

Wrong Credit Card Balance SMSed to us!

Yesterday evening my husband received an SMS stating that I was owing 20k on my Standard Bank credit card!!! I panicked! I thought somebody else had been spending on my card. When I called the Lost Card Division I was told that THE WRONG SMS HAD BEEN SENT TO US!!! I could not believe it. I was so relieved... but very angry and upset with Standard Bank. The call centre operator told me that I was the second person who had called her with the same complaint. I think this is shocking service - if you can call it service.

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Replies (1)
Standard Bank
Standard Bank's reply13 Apr 2015, 07:06
Official
Hello sungirl,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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