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Tyron L
1 reviews | Active since Jun 2013
25 Jul 2024, 15:39
Wrong card cancelled and delivered.
They found ***** on my account, (automated by system). The card was cancelled and a new one ordered, few days later i get the wrong card delivered , so both my accounts were cancelled and the incorrect card was sent . Bad training of staff
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
25 Jul 2024, 15:52Dear Tyron
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2024, 15:52
Official
Dear Tyron
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Tyron L's updateReviewer Update
25 Jul 2024, 15:56Doesnt really help considering i need that card
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Tyron L's update25 Jul 2024, 15:56
Reviewer Update
Doesnt really help considering i need that card
Standard Bank's replyOfficial
25 Jul 2024, 16:15Our team will look into this matter and provide you with feedback. We sincerely apologize for the inconvenience experienced.
Standard Bank's reply25 Jul 2024, 16:15
Official
Our team will look into this matter and provide you with feedback. We sincerely apologize for the inconvenience experienced.
TL
Tyron L's updateReviewer Update
29 Jul 2024, 07:52Update, A person called from Standard bank on Friday 26th, Asked them to call back 5min later and they never did. Now i need to wait until the 30th for a new card , absolutely unacceptable considering this is Standard banks fault. You cancel the wrong card then order the right one but take a week to deliver, this is a tiered account and has payments linked to the card, now i need to rearrange everything because Standard bank is absolutely useless. Perhaps FNB premier accounts treat their clients better.
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Tyron L's update29 Jul 2024, 07:52
Reviewer Update
Update, A person called from Standard bank on Friday 26th, Asked them to call back 5min later and they never did. Now i need to wait until the 30th for a new card , absolutely unacceptable considering this is Standard banks fault. You cancel the wrong card then order the right one but take a week to deliver, this is a tiered account and has payments linked to the card, now i need to rearrange everything because Standard bank is absolutely useless. Perhaps FNB premier accounts treat their clients better.
Standard Bank's replyOfficial
29 Jul 2024, 08:18Dear Tyron
We're so sorry for the delayed response.
Please note we will follow up with our team and we will be in touch with further feedback.
Kindly confirm a convenient time we may contact you.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the delayed response.
Please note we will follow up with our team and we will be in touch with further feedback.
Kindly confirm a convenient time we may contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 08:18
Official
Dear Tyron
We're so sorry for the delayed response.
Please note we will follow up with our team and we will be in touch with further feedback.
Kindly confirm a convenient time we may contact you.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the delayed response.
Please note we will follow up with our team and we will be in touch with further feedback.
Kindly confirm a convenient time we may contact you.
Kindest regards
Standard Bank Hello Peter Team
***
TL
Tyron L's updateReviewer Update
29 Jul 2024, 08:21Now
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Tyron L's update29 Jul 2024, 08:21
Reviewer Update
Now
Standard Bank's replyOfficial
29 Jul 2024, 08:28Hi Tyron
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 08:28
Official
Hi Tyron
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***