DS
Dandy S
1 reviews | Active since Mar 2009
21 Dec 2019, 11:57
Wrong card blocked.
I reported a card lost this morning. Specifically told Aranska Moodley to not block the card linked to Internet Banking but she did exactly that. Now I have to go and stand in the queue at the bank on Monday to sort this out. Who is going to pay for my time and petrol because your consultant didnt listen to what I asked? Listen to the recording and you will hear how specific I am on the recording. It is completely unaceptable.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Dec 2019, 04:25Hello Dandy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's reply22 Dec 2019, 04:25
Official
Hello Dandy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's replyOfficial
07 Jan 2020, 09:35Dear Che
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply07 Jan 2020, 09:35
Official
Dear Che
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,