Wrong billing

Hello Peter<br> <br> I took a day off yesterday, 30/03 to resolve my banking issues. I was helped by a dark short lady with a pedi surname sitting next to a chubby beautiful dark skinned lady with long black hair. I asked the lady to reverse a debit from Essential Meds as I have cancelled the policy, I have also mentioned to her that the amount debited was R910. So she decided to reverse a debit of R1100 from Old mutual. I cant explain how disappointed I am. Some mistakes are just not easy to accept.