Wrong application captured

I app**** for a substitution of debtor at the Maponya Mall last year in October. I was assisted by the agent by agent called Ntombi. I went to the Branch numerous timed to find out how far is my application. Was only told it is being processed. It's been 3 months now, I made a follow up via email to the homeloans dept. only to find out today that the application they processed is incorrect. I must go again to the branch and make another application.why did I not get feedback regarding this on time? I had to follow up first? I refuse to re-apply. They can use the same documents they have in their system and recapture my application correctly. <br> <br>