Wrong account upgraded / Applying for credit card.

I have recently got my account upgraded from elite to prestige account. a month down the line i decided <br> i wanted to apply for a credit card , i therefore called into the call centre and explained to the person that i wanted to do so , they then said no problem they would put my details to the sales team and i would get contacted by the next day, which i never did. I have phoned 3 times and still have not been contacted. I then went into my branch and app**** there , to which the banker informed me that i have two cheque accounts , an elite and prestige account , which makes no sense . From what i can see is that my savings account is showing as the prestige and my elite current account is still the same. All i wanted was for it to be upgraded which i was told it was.<br> <br> Please can this be fixed and if it isnt to much of a hassle to also help me with my credit card application.