SG
Shamashni G

1 reviews | Active since Mar 2015

30 Mar 2015, 11:27

Wrong Account Number

This is ridiculous I changed my account to a cheque account at the beginning of this month, The lady who assisted me at the Galleria branch printed out a confirmation of account details for me with another persons ACCOUNT NUMBER!!! My salary got paid into his account! I also completed a change of debit order form which the lady did not process which resulted in two of my debit orders bouncing, I called the call centre and no one could assist, I had to take off from work on Friday to go to Galleria only to find out that my salary was in someone else's account. The consultant then reversed my salary and said she was not sure which account will be debited. <br> <br> It is now the 30th March and the balance of my debit orders are going to get debited of this other mans account because it is too late to change my banking details. I have been on the phone with Standard Bank from 8h00 this morning and no one can help me and Galleria Standard Bank does not answer!!!<br> <br> This is very disappointing. I had two people from the call centre email the branch manager but I still have had no response!!!

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 09:55
Official
Hello SV Govender,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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