MM
Michelle M
1 reviews | Active since Mar 2009
18 May 2025, 15:25
Write off whatever charges you're processing and close the account, seeing you're not sending me statements and I can't even use the account
Account paid in full in Sep 2024 - I have the Bham & Dahya letter stating paid in full without prejudice. I cannot use the account, but Standard Bank refuses to close it. Standard Bank is obviously charging fees or something - as it's now back with the attorneys - BUT I HAVE NO STATEMENTS FOR 12 MONTHS NOW - how am I supposed to pay an account that I can't use, and I can't see what's being processed through it. It's even been removed off ClearScore - the account doesn't even exist anymore
WRITE IT OFF, CLOSE THE ACCOUNT, and stop harassing me!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
18 May 2025, 15:28 Dear Michelle,
Thank you for reaching out to us for assistance.
We sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
We sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2025, 15:28
Official
Dear Michelle,
Thank you for reaching out to us for assistance.
We sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
We sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 May 2025, 16:02Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply18 May 2025, 16:02
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
19 May 2025, 15:42Dear Michelle,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 15:42
Official
Dear Michelle,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Michelle M's updateReviewer Update
19 May 2025, 17:01Emma - I stated clearly that I do not take calls (primarily as I'm on client calls most of the day) - and I therefore SPECIFICALLY requested written communication! Your email had the gall to close the complaint!
Now - if you've written off the amount and closed the account - then I'm happy.
If not - then I insist that this be the action taken
Now - if you've written off the amount and closed the account - then I'm happy.
If not - then I insist that this be the action taken
MM
Michelle M's update19 May 2025, 17:01
Reviewer Update
Emma - I stated clearly that I do not take calls (primarily as I'm on client calls most of the day) - and I therefore SPECIFICALLY requested written communication! Your email had the gall to close the complaint!
Now - if you've written off the amount and closed the account - then I'm happy.
If not - then I insist that this be the action taken
Now - if you've written off the amount and closed the account - then I'm happy.
If not - then I insist that this be the action taken
Standard Bank's replyOfficial
19 May 2025, 17:21Thank you for your message.
Please note that we are unable to proceed with your request until the necessary authentication has been completed. This process can only be conducted telephonically.
Please note that we are unable to proceed with your request until the necessary authentication has been completed. This process can only be conducted telephonically.
We attempted to contact you yesterday without success and also sent a message via our Hello Peter platform requesting a convenient time for a call. Unfortunately, we have not yet received a response. Further attempts to reach you today were also unsuccessful.
Kindly provide us with a suitable time for us to contact you.
Please be advised that we are unable to provide any feedback or updates until authentication has been successfully completed.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 17:21
Official
Thank you for your message.
Please note that we are unable to proceed with your request until the necessary authentication has been completed. This process can only be conducted telephonically.
Please note that we are unable to proceed with your request until the necessary authentication has been completed. This process can only be conducted telephonically.
We attempted to contact you yesterday without success and also sent a message via our Hello Peter platform requesting a convenient time for a call. Unfortunately, we have not yet received a response. Further attempts to reach you today were also unsuccessful.
Kindly provide us with a suitable time for us to contact you.
Please be advised that we are unable to provide any feedback or updates until authentication has been successfully completed.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Michelle M's updateReviewer Update
19 May 2025, 17:44I'm available between 13:00 and 15:00 tomorrow
MM
Michelle M's update19 May 2025, 17:44
Reviewer Update
I'm available between 13:00 and 15:00 tomorrow