WOW Standard bank Worst first time experience ever

My first time experience with standard bank is sad and actually pathetic... I opened an account online and had to collect it at the branch I then collected my card at the branch and tried to do purchase as I had already deposited money into the account previously. Well, I decided to use my card a the supermarket only it to be declined i then used a different card to pay for my goods...... i tried to purchase online and couldnt I then decided to call twice using my airtime and 20 -30 mins both calls only to find out whats wrong and why i could not do anything with my card all to be told that my card is branched block and i need to go to my nearest branch to sort it out so wjy was I there the saturday to collect my card and isnt everything supposes to be sorted once you collect you card ant the branch.... all the call centre agent could tell me was sorry for the inconvience caused but there nothing i can do you need to go back into the branch..... wow how the hell when i was there the prevoius day and I waited over 1.30 hours to collect a card and to top it all off I had to use petrol to drive up and down... my question is wot if that is the only money i have and i need to access it but i cant due to the branches incompantance now i have to make a way to get to the bank again and sort it out lose time at work and moeny just because standard bank didnt do its jobs so upset and angry at this situitation wow support to be the best bank