GV
Gerhard V
1 reviews | Active since Jun 2016
28 Jun 2021, 07:52
Wow, much suck
I've been trying to open an account. Yo my disappointment I had to go into a branch despite them advertising that I can open an account using the app. When I got to the branch, I found out that the card was at the wrong branch. They were able to give me a card (took forever), but didn't tell me that I need to activate it at an ATM. Now I'm stuck back on the farm. Please activate the card I have or close my account.
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Standard Bank's replyOfficial
29 Jun 2021, 01:20Hello Gerhard Venter
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Jun 2021, 01:20
Official
Hello Gerhard Venter
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***