Wow!

It hardly ever happens that I compliment a bank on their customer service, but wow, I am really impressed with the service from Standard bank Carnival mall.

A while ago I had a complaint about them in general whereby I opened a cheque account only to have the apllication cancelled for no apparent reason. I got sent from pillar to post and one excuse and promise after the other. Eventually I managed to get the account opened and got a message on 22nd of February to collect the card. So I got the card and was advised about all the perks of being a cheque account client with them..... First, the account fee is R110 ( compared to my FNB account R59 and then they slap you with an extra service fee of R159 just for internet banking, 1 debit order and a couple of eft transfers I do every month) With Standard bank... get this, R110 gets me a sim card loaded monthly with free R110 airtime, just like that. Just like that you can say the fee falls away. Shocked ne. Then, on this account, free U count rewards program which includes discounts and cash back on various things. Number 1 being R5 back per litre of petrol spent which you get the following month which again you can spend on fuel, and get paid R5 per litre again from scratch.

Also included with it is 5% cash back at KFC, MAKRO, Netstar just to nane a few. Then, 20% back in reward points at Dischem, 2gig data on your Standard bank sim.

Free monthly credit check / score, immediate payment fee fixed at R10 up to R3000. FIXED!.

Link a savings account to your cheque account at no additional fee ( unlike a certain bank I know )

And that is just to name a few. Above all, the service I receveid from the consultant in the branch was great. Too bad I can't remember her name. I am a very happy new client and I believe I will stick around with them just because of this initial experience.

Thank you Standard bank.