ZS
Zama S

1 reviews | Active since Jul 2022

13 Jan 2026, 19:11

Wouldn't refer anyone to use Standard Bank for international payments, it's like rocket science to them.

I am still having the same issue with Standard Bank, the issue is yet to be resolved and it's already two weeks without seeing my money in my account. Forex has been quiet, there has been no communication whatsoever from the Forex team and I am surprised that Standard Bank has multiple email accounts for such issues. I am frustrated now, although Nedbank doesn't reply to Hello Peter they resolve their issues amicably. Within three days my money was in my account, **** immediately after I received incoming international payment I saw the money in my account. But with Standard I did the same thing and after that the incoming internal payments had nothing and even on history nothing was there. Just disappeared into thin air as though it was never there to begin with and then the silent treatment continues...I am fed-up with you guys. I made a terrible mistake sending money to my standard bank, lesson learned. I didn't know I was doing a science rocket experiment when doing this.

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Replies (3)
Standard Bank
Standard Bank's reply14 Jan 2026, 07:49
Official
Dear Zama

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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ZS
Zama S's update14 Jan 2026, 18:05
Reviewer Update
The issue has been resolved I checked and saw the money reflected this morning. And still I had to check because I guess Forex just doesn't communicate, it's an introvert department I guess. Anyways finally thank you, I've got a huge relief.
Standard Bank
Standard Bank's reply15 Jan 2026, 07:08
Official
Dear Zama

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!

 Kindest regards
Standard Bank Hello Peter Team 
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