Worst,pathetic service,4 months unresolved query

In July 2021, I’ve done a charge back dispute of R2500 dated 3rd May 2021, paid to Glam Hair Doll , from *** , I was assisted by Tshepiso Molaletsi , He always told me that head office is busy with my query. I have lost count on how many times did I persuaded the update on the resolution process, not how many times I went to the branch ,He then said it was escalated and re-escalated, 3 weeks ago he said he escalated it to his TLB Bassie Tabane, I went to the branch 2 weeks ago and Tshepiso told me that Bassie went to Mokopane and then he’ll check with him and update,I went again last week, since I haven’t heard from the Team Leader Branch nor getting an update,I went again to the branch to query and Tshepiso told me that Bassie (TLB) is unavailable again and that he’ll tell him that I came for the query , till to date there’s nothing I got from the branch, no update ,no contact,absolutely nothing.