Worst than the government

<p>Standard Bank Melrose Arch branch leaves me speechless with fury!!! <br /><br />I made the horrible mistake of opening an account there about a month ago. When I left, that day, they promised me a card in 5 working days max. <br /><br />After 6 working days, with no card, I started calling them on every number listed, even on the ones they called me on. No one answers the damn phone there. <br /><br />On the 9th day, getting very frustrated, I went personally to check on the card, it wasn't there - no surprises! But they did promise me that it would be ready on that Friday - 2 days later. <br /><br />I recieved a call from a lady saying that there is a form that she had forgotten to make me sign and it was needed for the account. She apologised frantically and said she'd make the trip to my office to hand me the form to sign. She came, eventually (a few hours late), and I noticed a lot of discrepencies in the forms she had. Numbers were just not adding up, and when I questioned them, she mumbled a bunch of nothings. clearly she knew about as much as I did about the numbers. No surprises there either. Eventually she decided to call the office and ask for assistance but, alas, the office have a strict "Dont answer the phone" policy. Eventually she reached a coleague on her personal number, and I had to sit there and listen to them misunderstanding each other all damn day. She decided to leave with the forms - unsigned.</p> <p> </p> <p>A thing to notice was that I complained everytime I went there, to 4 different people, and all they told me, in a lighthearted manner, was that I am a nuisence and intolerable customer. OK!</p> <p> </p> <p>Anyway, I later received an sms notifying me that my card is ready for me to pick up. When I went to the branch, they wasted about half an hour of my day looking for the card and kept asking me where had i opened the account - "Right here", and who assisted you - "That lady right there". I had to go back with no card, all I got for my troubles was - "I'll ask her for you". I tried getting the response right there, but they insisted I leave and wait for the response telephonically. I'm still waiting....<br /><br />Today I receive an sms - again - about my card being ready. Because I've been there twice to fetch the card and came back empty handed in both cases, I decide to call prior and enquire about the card. But, how could I forget, THEY DON'T ANSWER THE PHONE AT STANDARD BANK MELROSE ARCH!</p>