WORST - STANDARD BANK STUDENT LOANS TROUBLE

I app**** for a student loan on 11 March 2019. I immediately received an sms that it was successful and that I should visit the branch (Westgate). I then enquired about editing the application as the amount was incorrect and the sales rep at Westgate Branch Roodepoort Advised me to do another application and then Std bank will contact me to verify. I then did this on 22 March 2019 and I went to the Clearwater Branch in Roodepoort. They were unable to pick up the application and told me it would take 48hrs to reflect. PROBLEM IS THAT IT DOES NOT GIVE ME THE OPTION TO FINALISE IT and i did not get verification that the application was received. NOW IT SEEMS THAT NO-ONE (CALL CENTRE OR BRANCH) CAN ASSIST ME. WHO DO I SPEAK TO TO SORT THIS OUT????????????????

I also emailed Louise Reynecke at Clear Water and she does not even respond to emails (not read or otherwise). THIS IS UPSETTING!!!!!!!!!!!!!!!!

I attended your branch on Friday 22 March 2019 but the Sales Rep was unable to assist us and I left because apparently I must wait 48 hrs for an application to reflect on your side. My problem is I did not get an sms that the application was ever received (this is the 2nd application). On advice of the sales rep at Westgate I did 2nd application to void the 1st one. This does not seem to work and it only seems to upset std bank’s system. It does not give me the option to complete the application and I never received and sms that it was completed like I did with the first one.

It now seems that no one at standard bank call centre or branch is able to assist us. I have now been put on hold for a 3rd time and I have been holding for an hour.

I made 4 calls to the call centre already this morning and NON ONE is able to assist me with the problem I Have.

I am trying to get connected to your branch, but that is also to no avail.

Can one of your sales reps please urgently phone me on ********** 291

I made an application on 11 March 2019 and it was provisionally approved. BUT the amount I entered was incorrect. I was then advised to do a second application and then the call centre will contact me. NO ONE HAS CONTACTED ME YET. AND I AM UNABLE TO COMPLETE THE APPLICATION.

I need to sort this out asap.

I am unable to do any enquiries with the reference that I received (223511U9GLWV)

This is not getting to be a lot of trouble. As no one seems to be able to help me sort out my problem.