worst servirce ever experience

In 2007 i joined Standard bank insurance on the 05-10-2015 my first claim took place for a leaking geaser the contractor came out had a look & advised me to replace the unit but need to include the electritions & i need to pay R750 access on the day they start a date were set for both parties to be there.on the day the plumber arive with no electrition i told them this were not the arangements made after making phone calls @ my cost i were told that the electritions only received the call @ 16:00 the afternoon my whole day wasted & these people had a whole wheek to arange.On the other side the plumbers wont start untill i paid them the access wich i dont mind paying but only half the people arived.the plumbers started & finished left the house with no hot water eventually the other half arived @ 22:00 that night.1 week later i claimed for damages to my bathroom Mrs Salie from customer care contacted me i had a contractor who came out untill today we are still not using our bathroom the reason your contractor damaged the ceiling the walls are water damaged the tiles broken & were promised by Mrs Salie to come back to me im still waiting.Tanking you for the best inconvenience