WORST SERVICE/NOT KEEPING DEADLINES/*****

05.02.2019 - Queries Logged for UNAUTHORISED debit orders. Ref received with last due date as 10.04.2019 - REF ********** 026(STILL NOT RESOLVED) 10.04.2019 -NO FEEDBACK - QUERIED AGAIN - STILL NO FEEDBACK as they didn't bother to follow up. 10.04.2019 - Queried the following ***** committed by Standard Bank and I was told they are aware of this but not planning on correcting it: 29.10.2018 - Statement charges - R 20.18 - Refunded 31.10.2018 30.10.2018 - Statement charges - R 20.18 - Refunded 31.10.2018 31.10.2018 - Statement charges - R 20.18 30.11.2018 - Statement charges - R 20.18 31.12.2018 - Statement charges - R 20.18 30.01.2019 - Statement charges - R 25.00 - Refunded 11.04.2019 02.03.2019 - Statement charges - R 25.00 - Refunded 11.04.2019 30.03.2019- Statement charges - R 25.00 - Refunded 11.04.2019

Ref: ********** 026 - STILL NOT RESOLVED which was due 10.04.2019 - They have a delay??? IS THAT MY FAULT YOU HAVE A DELAY???????? YOU HAD FROM THE 05.02.2019 to sort this out???? (DON'T MAKE YOUR DELAY THE CUSTOMERS WORRIES) Every time I phoned and had to go into the branch, it is full of excusses. And not even ONCE did they inform me there was an issue and there might be incorrect charges on my account. NO, they wait up until you query it - Then admit they are aware of it. If this is the type of service you get, well it just ain't worth it. NOT for the amount of service fees you have to pay.

My advice. Check your account and close your account immediately. Find a bank with a sense of humanity to it and that isn't planning on *****ing from their clients.