Worst Service - Worst Bank

<p>Aaah Standard Bank... Where do I even begin?? </p> <p>So lests start with this - I've been with Standard Bank since I was 10 years old and I'm 21 now. 11years that is. But I'm just a another number not a customer. So many has gone wrong this year... Firstly I think it's ridiculous that I have to go into the branch for each and everything. Other Banks allow you to do things and an ATM or Online. </p> <p>My number has changed 2 years ago - I go and change it at the branch, only to then see a few months later that only my sms number was changed and not my OTP number. How is that even logic? 2 years later and I've gone 5 times to change and it's finally fixed, but why did such a small thing take so long to fix? </p> <p>Then my bank always claimed that they will help with car finance especially when you log into the student achiever account. But low and behold, Standard Bank never even phoned me back - needless to say that I got finance from Nedbank and have gotten the best service. </p> <p>Then my card got lost and u had to get a new card... What a mission.. I finally got my card and no issues after that. A few months later my card broke and I had to get a new card yet again - I want to do EFT's after that just to see that my card hasn't even been loaded to my profile.. After so many calls, wasted airtime and minutes no one can help me... I then register online only to see that my old card is still showing in my account. Everytime I log into the mobile app it asks me for an OTP telephone number for that card that is BLOCKED. Let me just dare ask someone to remove it then I confuse the whole world. So I've lived with it now as it is. </p> <p>Then I get an SMS and an email threatening me that my account will be frozen as my FICA is not done.. So for the amount of times I've been in your branch this year, you could not just tell me that?? And why only sms and email? A phone call would've been so much better and I could've spoken to the person telling them the problem I have. Now for the past 2 weeks I have wasted my airtime and minutes, as well as my partner's trying to get hold of you. I have a full time job, I cannot visit you during the day nor on weekends so tell me how I should do this now? Not even an option to email documents?? Seriously the worst Service. Maybe you have an email option but I don't know because you never answer the phone. Now I'm sitting in suspense waiting for my account to get frozen because I can't get hold of you. This morning an EFT was done to a wrong account that is frozen as well and guess what... NO ONE ASNWERS THE PHONE! No one has any interest what so ever to help me. I'm just a number after all right? do can SOMEONE please phone me so I can cancel my account. Thanks </p> <p> </p>