Worst service with closing of my bond account

I paid of my bond in November and then they allocated attorneys,I paid the attorneys after I was expecting the bond to be cancelled but till this day the bond is still open,standard Bank first said they lost the title deed,and there's a process they need to do,and they promised by March the bond will be cancelled now we are in june, and I am still paying for the bond I paid off in November and paying double insurance for the house since November,this has been my bank for more than 20 years but the kind of treatment I am receiving I am considering closing all my accounts and moving to another bank that has sense of urgency and keep their customers informed