TS
Thomas S

1 reviews | Active since Mar 2010

07 Sept 2016, 12:58

Worst service we have EVER recevied.

<p>We have a retail store in Cape Town and a business account with Standard Bank. Due to the nature of our business many of our customers require the ability to pay using their fleet cards. We app**** for fleet card payments to be accepted on our speedpoint from ABSA,FNB,Nedbank and Standard Bank. All these banks have activated their services within two weeks except for Standard Bank. Its particularly frustrating since we bank with Standard Bank and use a Standard Bank speed point, yet they are the only one of the aforemention banks that STILL have not gotten back to us. We filled out the merchant application TWICE. Any emails to Sthembile Ndlovu from Standardbank (Constantia branch) have gone unanswerd (however they were read). We are losing money and clients because they cannot pay for items with their Standard bank fleet cards at our store. We are considering moving our entere banking portfolio over to a different bank because of this. PLEASE GET YOUR ACT TOGERTHER AND SORT OUT OUR FLEET CARD APPLICATION,ITS BEEN MONTH NOW !</p>

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Replies (5)
Standard Bank
Standard Bank's reply07 Sept 2016, 14:48
Official

Good day Thomas

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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TS
Thomas S's update07 Sept 2016, 14:52
Reviewer Update

We have already completed the "further details" and submitted it to you !!! Sthembile told us she needed more stuff to be completed and we did it and mail it to her., so i really do not understand what you are going on about.

Standard Bank
Standard Bank's reply07 Sept 2016, 15:21
Official

Good day Thomas

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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********** (fax)
**********

Standard Bank
Standard Bank's reply21 Sept 2016, 08:55
Official

Good day Thomas

As per your discussion with our Fleet Management department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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TS
Thomas S's update21 Sept 2016, 09:08
Reviewer Update

Thanks,

Issues have now been resolved