TM
Thandoluhle M

1 reviews | Active since Jan 2017

20 Jan 2017, 18:17

Worst Service_Standard Bank _ATM deposit query ***

<p>On the 17th of Jan 2017, I made use of the cash deposit ATM machines at the Cresta Mall branch, the machine accepted and retained the notes totalling to R2900 , I received a receipt confirming the transaction did not go through.This money had to be urgently credited to the business account, and transferred asap to one of our suppliers. I then went inside the branch for assistance had to stand in the service queue for over an hour to be assisted, we eventually got asssisted and the lady that assisted advised us that the money will be credited into the business account in the next 48 hours, which we had a problem about this was such a inconvenience our supplier couldnt be paid now business must stop. On the same day I escalated this to Eugene van der Linde ( Service Manager) who then advised us that the money will be credited on the 19/07/2017.</p> <p>To date we have still not received any credit into our account, its now the 20/01/2017 our supplier is still not paid. This is the worse service ever received from Standard Bank. Spoke to Eugene today who reassured me that I should get my money by next week Tusday ( 24/01/2017) ,this does not help we have lost a lot of business days because of all of this...</p>

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Replies (1)
Standard Bank
Standard Bank's reply23 Jan 2017, 10:09
Official

Good day Thandoluhle MaQueenana

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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