WORST SERVICE STANDARD BANK

I have been trying since the beginning of March to settle a small amount still outstanding on my vehicle finance for a write off. I keep on being send from pillar to post only to be told that I need to go into my closest Standard bank for assistance. No surprise, no assistance. got handed a phone and told to phone - emails are going unanswered or just being referred to someone else. Eventually out of frustration I made a payment only to be send a new statement saying I now owe even more. Nobody can explain my statement , opening balance of R2416, 5 or 6 payments made including last payment of R6617, only to be told you still owe R3500 - this is after the account was removed from debt review by Standard bank without my or the debt counseller's knowledge, because of the "small balance" - told it was moved to branch level, still no assistance. All I want is an explanation of how a R2416 balance can grow to almost R13000, there should not be any interest on this account since I have a court order for debt review, but Standard bank decided to move it and now NOBODY can help me. Worst bank ever, Worst service ever. Still do not have the answers, query got escalated since the call centre could not even explain a statement to me - RIDICULOUS SERVICE, typical of the new customer service treatment in SA - who cares how we inconvenience the client. You are at their mercy because of their size and the incompetence is staggering