Worst service second time around

I called your contact centre on Thursday the 7th requesting a reversal of certain amounts on my account and I have not had anything reflecting in my account after three days now. I now this is not the procedure as normally it would reflect the day after and it seems I might have not been assisted by your consultant or your systems delay are not considerate of the turn around time you give your clients.<br> <br> I am happy with the bank I chose but if this is the service that I will be getting I might as well change banks.<br>