Worst service possible

After SEVERAL incidences of appalling service from standard bank private banking i was PROMISED that a Bond repayment fee would be waived as a token of good will, Of course the amount was not waived despite the promise from my private banker. I then attempted to contact the baker without success, eventually i called the call centre and they put me in touch with her assistant(my primary baker was on leave which is completely understandable) i was then assured that i would be contacted the following week to resolve the issue. i was of course never contacted. I then called the call centre again and was promised that i would be called back the following week(i was obviously never called back) i then called again the next week and FINALLY the head of standard bank private banking got back to me. She PROMISED me that a new banker would call me the following day. 4 days later I was still waiting for a phone call. I eventually gave up trying. I would not wish standard bank on my worst enemy, their service is non existent ...and this is from private banking,