Worst Service of my life

To whom it may concern.

I am beyond frustrated with the level of Standard bank's care towards their customers.

I am beyond frustrated with the number of calls i receive from standard bank as well as the fact that i get handed over to daily collections? How absolutely disgusting of you to give me a bad credit score on a fault that is YOURS!

When I signed up with Standard bank to finance my vehicle I requested that my payments go off via DEBIT order. For the first few months it was perfectly fine. Then the one month it did not go off and I was called numerous times saying my account is outstanding to which I rep**** that it was supposed to go off as a debit order. They said no I need to phone my bank for authorisation which I did and ABSA said that on their side they have given permission for my account to be debited every month and that the fault lies with Standard bank. When I called back to figure out a way forward to make payment Standard bank said there is no record of me having an account with them? Please explain this to me? Please explain how I can disappear off a system? Absolutely shocking.

After numerous phonecalls, complaints and going into THREE different branches (which by the way has taken up HOURS of my time) as well as writing emails to clearly ineffient Standard bank employees. Each of them said they will escalate this problem for me which they again clearly have not.

I then requested all recorded phone calls that Standard bank have with me and the very rude lady on the other side said she would send them which she never did, big surprise there as I need them for my laywer when we take this matter further. Please still send these recordings to me. Maybe even have a little listen to them beforehand if you have 9 hours of your time to spare.

Anyways today I received another Daily collection call saying my account is in arrears for two months?? Again there is a fault as I have paid every month except for one (ONLY because once again I wasn't debited even after asking them to select that little debit order button.) The only reason I don't EFT is because they tell me that the debit order will go off in the next few days but then it never does and I keep waiting for the next day wondering why it didn't go off again. I was infact told not to EFT after that phonecall otherwise I would have made a double payment.

In closing I would still like all those recordings please as it's the only thing holding up the process of our legal action.

Waiting in high hopes for a response.

Regards Tam