Worst Service of my life!!!!

<p>Needed a Tax Certificate for tax returns to show we pay interest rate on a bond. Instead, they submit an IT3b, telling SARS that we are earning an income from Standard Bank and get taxed on it from SARS. HOW DO YOU GET TAXED IF YOU PAY INTEREST RATE ON A BOND- WE DONT GET A SALARY FROM STANDARD BANK, WE PAY FOR HORRIFIC SERVICE????? Standard bank refuse to help, or correct their mistake. Instead, they even make it worse, and send me another complete strangers personal details and documents. Extremely ********* and dangerous to do that. I dont ever want my personal details in another persons hands. They refuse to return my calls, emails, or put me through to the head of the department- their excuse is that the staff abuses the landlines and is taken away from them. This is still going on after more than a month!! How do you get help??? They also refuse to withdraw their mistake from SARS, and put us in a postion to lose even more money. I dont think its the law to get taxed on income you never had in the firs place. WHY ARE STANDARD BANK LYING TO SARS AND BRING THEIR CLIENT IN TROUBLE?????</p>