Worst Service Levels

I visited my Durban North home branch on the 5th of Mar intending to discuss my needs with Prestige banker assigned to my accounts. Was told he was not there and given his business card to drop him an email. That I did the very afternoon and even Cc'd the gent who gave me the card. No response till 13 Feb and I drive back to the branch only to be told we 'are extremely busy. If you choose to wait, it will be for a long time...'. I've experienced good responsive banking service at other providers to know the difference. Standard your service levels are in ICU! Anyway will keep on trying until some some bit of luck I get to speak to my dedicated Prestige Banker.