Worst service I've ever received (and I'm a Prestige Client...)

I've sent numerous mails, phoned the international Banking Service Desk several times and even resorted to using social media, yet I still cannot get ANY ANSWERS as to the status of the following transaction: QMVC ********** 95005.

I tried sending money to my international brokerage account via a swift transaction on Standard Bank's IB portal. After following up on the transaction (about 6 business days later) when I noticed the money was still not reflecting on my account, I merely got a response that "Please be avdised that the payment have been stopped due to intenal policies." Since then I've been unable to get any information why the payment was stopped or what happened to the money. It's been almost a month since the transaction was done!