Worst Service in over 40 years

In mid 2019 I app**** for and was granted a personal loan from Standard Bank Centurion branch. I was told that the documentation would be forwarded to be by mail. To date I have not received any documentation with regards to the loan although the monthly debit order goes of my bank account every month. I also do not get any account statement of the loan. In fact I do not even know the loan account number. On 14 May 2020 at 11:06 I contacted Standard Bank to try and arrange for a copy of the loan documents and a monthly account statement. After being transferred from one department to another (I get the idea that the call centre personnel only listen with half an ear and are just too keen to pass the problem on to someone else) I was promised that the documentation would be forwarded to me by 25 May 2020 and that from that date I would receive monthly statements. For my effort I final got a reference number being *** Not having received any documentation by the promised date I once again contacted Standard Bank at 10:24 on 2 June 2020 to try and find out why I had not received the promised documents. After once again being transferred from one department to the other to finally end up where I started (with a different person) I was told that the although the problem had been registered, no action had been taken to resolve the issue. I was told that the consultant would immediately email me a statement and would get back to me in connection with the loan documentation before the end of the business day (2 June 2020). To date I have not received any further communication, written, telephonic or electronic from Standard Bank. I have spent a total of 43 minutes on my cell phone with Standard Bank employees and have achieved absolutely nothing due to the inefficiencies of said Standard Bank employees. I have been a client of Standard Bank for more than 40 years and this is the worst service I have ever received, so much so that I am weight up my options to take my business elsewhere.