1 reviews | Active since Jun 2016
Worst Service in my 30yrs in Customer service arena
<p>My query on my credit card started in April of this year. It took Standard Bank nearly 2 weeks to respond to my e-mail which I was led to believe is a complaint mailbox - so much for for urgency w.r.t. escalations....</p> <p> </p> <p>After eventually reverting to me in a lengthy mail, I queried as to why I am not getting my invoices on a monthly bais whilst I kept on paying religiouysly whilst not knowing the amount or even date due. In their response mail they sent me a statement and assured me that they have change the method of delivery to e-mail and would be receiving it going forward. Meanwhile 3 months later I have not received a single invoice! I also enquired as to a default (penalty) charge on my account.</p> <p>A certain Sechaba promised on 26/04 to get back to me on 26/04. I sent another reminder on 03/05 and got an out office promising to get back to me imminently. Needless to say, I am still waiting.</p> <p>So much for urgency.</p> <p> </p>
Good day Yusuf Effendi
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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********** (fax)
**********Good day Yusuf Effendi
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********I have not received an e-mail as claimed in your response. Please provide me with a person's name and e-mail address that I can respond to and send detail of my initial mails. ********** / ********** 475
I have not received an e-mail as claimed in your response. Please provide me with a person's name and e-mail address that I can respond to and send detail of my initial mails. ********** / ********** 475
Good day Yusuf Effendi
Please note that we have sent the email to the email address you provided in your profile.
Please note that we do post our email address on our signature, however Hello Peter blocks any personal infromation posted.
Please update a correct email address on your contact information, or you can check for our email address on our website, alternatively you are welcome to phone us on the number below.
I will try to seperate the words in our email address- please note when emailing us, you will need to make it all one word.
Best regards
Complaint Resolution Centre
***
********** (fax)
Complaint Resolution Centre @ standard bank. co. za
Good day Yusuf Effendi
Please note that we have sent the email to the email address you provided in your profile.
Please note that we do post our email address on our signature, however Hello Peter blocks any personal infromation posted.
Please update a correct email address on your contact information, or you can check for our email address on our website, alternatively you are welcome to phone us on the number below.
I will try to seperate the words in our email address- please note when emailing us, you will need to make it all one word.
Best regards
Complaint Resolution Centre
***
********** (fax)
Complaint Resolution Centre @ standard bank. co. za
Dear Nameless (Dispute Resolution Centre)
The very reason why I escalated via hellopeter is the fact that I get referred to call centre numbers and mail boxes all the time. Sadly this is the only time Standard Bank responds. With other services providers where the matter has been escalated via hellopeter and other social platforms they realise the urgency of the customers complaint hence phone the customer directly as a matter of courtesy.
Sadly also no apology forthcoming in your response which is is a real indictment of your poor service levels and customer experience commitment. My email address and cell number was given to all persons I dealt with hence it should be on your system.
Please get a manager or someone senior in your customer care division to contact me. This is the least I deserve as a valued paying customer
No one seems to take ownership and bombard me with call centre numbers and generic maiol box addresses???
Dear Nameless (Dispute Resolution Centre)
The very reason why I escalated via hellopeter is the fact that I get referred to call centre numbers and mail boxes all the time. Sadly this is the only time Standard Bank responds. With other services providers where the matter has been escalated via hellopeter and other social platforms they realise the urgency of the customers complaint hence phone the customer directly as a matter of courtesy.
Sadly also no apology forthcoming in your response which is is a real indictment of your poor service levels and customer experience commitment. My email address and cell number was given to all persons I dealt with hence it should be on your system.
Please get a manager or someone senior in your customer care division to contact me. This is the least I deserve as a valued paying customer
No one seems to take ownership and bombard me with call centre numbers and generic maiol box addresses???
Good day Yusuf Effendi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Yusuf Effendi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Still no record of a resolution specialist to contact me... Maybe I should try to email the CEO or board members for any chance of a response>
Really not funny any more!
Still no record of a resolution specialist to contact me... Maybe I should try to email the CEO or board members for any chance of a response>
Really not funny any more!
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Feel free to contact me any further assistance regarding this matter.
Kind regards
Complaint Resolution Centre
***
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Feel free to contact me any further assistance regarding this matter.
Kind regards
Complaint Resolution Centre
***
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Kind regards
Complaint Resolution Centre
***
Feel free to contact me for further assistance regarding this matter.
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Kind regards
Complaint Resolution Centre
***
Feel free to contact me for further assistance regarding this matter.
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Best regards
Complaint Resolution Centre
***
Good day Yusuf Effendi
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided via email.
Best regards
Complaint Resolution Centre
***