worst service i have had with standard bank thus far

i have been a customer of the standard bank for over 16 years now and i can gladly say that I'm not happy with the level of service im getting from this bank from the time R99 was been deducted from my account and well i managed to finally resolve that the latest horror that i have an experience that still has left me shocked is that, i logged a dispute with reff number *** on the 13th of October to get no update which i emailed back asking for an update but nope welcome to standard bank we shall not reply to you. till i had to call in only to my surprise i was told it was resolved i never got any update or any way forward how can that be resolved. so basically this is your ***** department that left me shocked that if im logging a ***** case i would atleast get an update which i never did then today i went to the bank delt with a very nice lady who was willing to help and also she was shocked at the level of service that i have been getting. she took it upon herself to get this resolved even had to call the ***** department herself and guess what she was extremely shocked at how this was handled. Asked the agent who was on the line to speak to me directly, Ashely is the name with reff number 298982 said something that left the lady at the bank shocked as it was the first time hearing that. Which i even has to ask for that policy she is talking about. i dont know if she thinks im just a no one or tried to be smart with me but i found it very disrepectful for a customer to ask for the policy and only to be told that but we gave you this the time you opened your account with us. mind you its been over 16 years and im now suppsed to go back 16 years find the documents which as a customer i do believer standard bank can forward to me at my request not to tell me that go back 16 years we gave you that im now stuck with a *****case that has happened on my account that was never resolved but has been marked resolved by standard bank employees. isnt the whole point of ***** cased logged to be resolved with an update to clients ?

after so many years with this bank the ups and downs that have been happening to my accounts that i had to fight tooth and nail to get a resolution i can now firmly stand my ground and say its the most sh****y bank i have ever dealt with and for those of you hoping that you will be assisted keep on wishing. you are lucky if you will be other than that. you are on your own.

i would like to get a resolution on this you have all my details. you can contact me on ***

as for now i cant wait to get this further up with consumer acts to intervene. i cant suffer from ***** out side the bank and within the bank its self