Worst Service i have ever received ( Complicated , Worse , Slowest ) Standard Bank how can we waist your time

Worst Service I have ever received ( Complicated , Worse , Slowest ) Standard Bank how can we waist your time

We have had our home loan with standard bank for almost 10 years . not a single reversed or even an unpaid debit order . on the 6th of November we app**** for a further loan so that we may consolidate our debt . We were told By Lazarus Nkuna that the entire process would take a maximum of 7 days . on the 7th were received a request to submit documents which we have sent to Lazarus Nkuna . I sent through the email with a read receipt of which I received confirmation that the email was received and read . We then called in on the 11th an we were told that the application was with the credit department for final approval . we have been calling everyday speaking to numerous consultants who keep say you should have an answer by close of business , this has been going on since the 11th November . finally after emailing Lazarus Nkuna everyday 2-3 times daily he finally replies and says that there are still documents outstanding , these doc were sent through to Lazarus Nkuna on the 7th of November already but again resent on the 16th . I have been emailing Lazarus Nkuna 2-3 times daily but he jut feels as if he does not want to respond . Absolute poor service from a company that I have been dealing with for more than 10 years .