WORST SERVICE I HAVE EVER EXPERIENCED!!

<p>Today I am writing a review here for the first time in my life. I have never in my life experienced such bad service from an entity. We have an existing bond with Standard Bank for 4 years now. On 28 Feb we went to our local branch to apply for an extension on our existing bond. Since the application were sent to head office, we've had problems with them. Consultants not attending to our application, *********** consultants, and nonchalant attitudes. We've written numerous complaints on emails and after a month we eventually received our email to say it has been approved. We got lawyers appointed to us by Standard Bank, and when the lawyers contacted us, we were informed that an entire new bond has been registered. This was not what we asked for, but yet Standard Bank took it upon themselves to do so - without consulting the cost implication to us (transfer fees, etc). The lawyers contacted them and explained to them that they submitted the application wrong. Standard Bank then had the audacity to say that we need to reapply. This is now after wasting more than a month of our time already. The lawyers informed them that we will not reapply because this is a fault on Standard Bank's part. So they informed us they will resubmit the documents. This again is now nearly two weeks ago. We have not heard ONE word from Standard Bank, despite us sending numerous emails, inbox messages on Facebook and the lawyers escalating the matter to a level 2 superior! This is also after we've made it very clear that if this does not get sorted this week still, we're going to move our bond to another bank. I am at my wits end, because I have made it very clear since the beginning that we only have a certain amount of time, because the contractor who's buying our materials for our renovations is only in Cape Town for a certain amount of time. If we don't get the loan before he goes back to Johannesburg, our quote is going to increase with about R30,000.00. But still, we received no service, despite the fact that we want to renovate and improve a house who's bond they are financing. I literally feel like crying of frustration, because they are simply just ignoring our complaints and requests. How can a reputable entity such as Standard Bank have such an attitude to their EXISTING clients? My mind is BLOWN. And I will surely not leave this here. If Standard Bank doesn't sort this out by Friday, we're moving our bond somewhere else, because I refuse to invest my hard earned money into a company who doesn't give a rats ass about their clients. I have had it. Today is day FIFTY since our initial application, and still we're waiting, despite a bond being approved already - an entire new bond, might I add, although we only wanted a further loan on our existing bond. I am disgusted, furious and at my wits end.</p>