Worst service I have ever been forced to pay for

<p>I have 2 major issues with the service I receive from Standard Bank.</p> <p> </p> <p>Firstly, I'm being charged a 'fee' for a revolving loan that has been paid up for 5 months now, with no transactions, however I'm still being charged for this account. There is no user friendly way to close this account. Which leads me to my second issue.</p> <p> </p> <p>Secondly, I have battled for 5 months to get clarity on how to close all my accounts. I have tried a secured message on internet banking - no reply. I tried calling to helpline - I got told I have to go into a bank (and the queues inside the bank are ridiculous). I tried the 'email us' function - no reply. I have even tried to sit in the queue at the bank on a sa****ay morning, which I was not helped for over an hour. </p> <p> </p> <p>I can't believe that people are forced to pay fees on your banking and the service you get is less than acceptable. I have had my Standard Bank account for 14 years and this is what you get when you were a loyal customer. Nobody has even bothered to notice that my accounts are inactive for a year.</p> <p> </p> <p>This is shocking and to say the least, costing me money and time to close these accounts than the help I actually receive from this financial institution. I believe there should be a charge to the bank for wasting our time when there service is less than acceptable, especially when you are paying for a service!</p>