Worst Service - had to change to other bank

After I requested Standard Bank to amend a bank guarantee according to my lease extension, they took months to eventually amend the guarantee. Then when we received the bank guarantee, the expiry date was incorrectly captured (the lease document was provided with the request). This correction was requested in July 2024 and we're still waiting for the correction. Numerous emails and phone calls to my business banker and nothing... I am paying a monthly fee of R180.00 for the guarantee, but have to spend hours following up. We've had our business bank accounts with Standard Bank for 22 years, but had no choice to change to another bank. The bank guarantee amendment was not the only request I made, numerous other simple requests took weeks to do.

I also informed my business banker that I was followed by a vehicle after visiting the Somerset West branch and was promised that they'll review the video footage to see if they can identify the persons, but even after a few requests for the footage or just information about what happened I've not received any info.